Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! TechSolutions Inc. offers a comprehensive training program for aspiring IT professionals in the heart of Saint Paul. You'll gain hands-on experience with enterprise systems, network infrastructure, and user support while working alongside industry experts. This 6-month rotational program covers desktop support, cybersecurity basics, cloud services, and helpdesk operations. We provide mentorship, certification prep, and a clear path to full-time IT Specialist roles. Perfect for recent graduates or career changers with passion for technology!
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and ticketing systems
- Install, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices
- Assist with network connectivity issues (Wi-Fi, VPN, LAN) and basic server administration
- Document technical procedures and maintain accurate asset inventory records
- Collaborate with senior IT staff on system upgrades and security protocols
- Participate in rotational training across IT departments (Helpdesk, Infrastructure, Security)
- Learn and apply ITIL best practices in incident management and service delivery
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows OS, networking concepts, and hardware components
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent communication skills and customer service orientation
- Ability to lift 30 lbs and work in varied environments (office, server room)
- Valid driver's license and reliable transportation for occasional off-site support
- CompTIA A+ certification or equivalent experience preferred
- Willingness to obtain additional certifications during employment