Job Description
Are you ready to kickstart your career in Information Technology? TechHorizon Solutions is seeking a motivated IT Support Trainee to join our dynamic team in Tampa, FL.
We are offering a generous $2,500 Sign-On Bonus for all successful candidates who accept the offer and complete their probationary period. This entry-level position is perfect for recent graduates or career changers who possess a strong desire to learn and a passion for technology. You will receive extensive training, mentorship from senior engineers, and a clear roadmap to professional growth.
Why You'll Love Working With Us:
- $2,500 Sign-On Bonus upon successful completion of the 90-day probation period.
- Comprehensive Training Program: Learn from the best, with hands-on exposure to enterprise-level systems.
- Modern Environment: Work with cutting-edge technology in a collaborative and innovative culture.
- Career Advancement: Fast-track opportunities to move into specialized IT roles.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware peripherals (printers, monitors, docks) and software applications.
- Assist in the setup and maintenance of network infrastructure and workstations.
- Document technical issues, resolutions, and troubleshooting steps in the Help Desk ticketing system.
- Perform routine system backups, updates, and security patches under supervision.
- Respond to and resolve Help Desk tickets within established Service Level Agreements (SLAs).
- Collaborate with the senior IT team to identify recurring technical issues and improve processes.
Qualifications
- High School Diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams) is essential.
- Basic understanding of computer hardware components and operating systems (Windows OS).
- Strong problem-solving skills and the ability to diagnose technical issues logically.
- Excellent written and verbal communication skills for assisting non-technical users.
- A proactive attitude with a strong willingness to learn new technologies and certifications.
- Reliable transportation is required for occasional on-site maintenance visits.