Job Description
Immediate Hire Opportunity: Launch Your IT Career in Seattle!
Join TechNova Solutions as an IT Support Trainee and gain hands-on experience in one of America's most tech-driven cities. This accelerated program combines classroom training with real-world exposure to enterprise systems, network infrastructure, and cybersecurity protocols. Perfect for recent graduates or career changers looking to break into IT without prior experience.
Why TechNova? We offer industry-leading mentorship, Microsoft certification pathways, and a culture that promotes growth from within. Our Seattle hub partners with Fortune 500 companies, giving you unparalleled exposure to cutting-edge tech environments.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier-1 support for employee workstations and mobile devices
- Assist with network administration tasks including VPN setups and Wi-Fi optimization
- Document ticket resolutions in ServiceNow and maintain knowledge base articles
- Collaborate with senior engineers on cloud migrations (AWS/Azure) and security audits
- Participate in 24/7 on-call rotation after 6 months of training
- Conduct user training on new software deployments
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic understanding of OS troubleshooting (Windows 10/11, macOS)
- Customer service experience with conflict resolution skills
- Ability to lift 30lbs and work in server environments
- Valid Washington driver's license (for occasional site visits)
- Pass background check and pre-employment drug screen
- Comfortable working rotational shifts after training period
- Enthusiasm for continuous learning in IT security trends