Job Description
Transform your career with our comprehensive paid IT Support training program in Saint Paul, MN! No experience required—just your passion for technology. We're seeking motivated individuals to join our 12-week intensive training covering desktop support, network troubleshooting, cloud basics, and cybersecurity fundamentals. Upon completion, you'll transition to a full-time IT Support Specialist role with competitive benefits and growth opportunities. Our program combines hands-on labs, mentorship from industry experts, and real-world project experience to build your skills from the ground up.
Responsibilities
- Participate in 12-week paid technical training covering Windows/macOS, Active Directory, and cloud platforms
- Learn diagnostic procedures for hardware/software issues and remote support protocols
- Develop documentation skills for ticket systems and knowledge base articles
- Shadow senior engineers on enterprise-level support cases
- Complete certification prep for CompTIA A+ and Google IT Support Professional
- Contribute to internal IT projects during training phase
- Master incident management and SLA compliance practices
- Build customer service excellence through role-playing scenarios
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service aptitude
- Ability to learn technical concepts quickly and independently
- Valid driver's license (for occasional on-site visits)
- Willingness to obtain CompTIA A+ certification upon hire
- No prior IT experience required—trainable mindset essential