Job Description
Join TechSolutions Inc., a leading IT innovator in Wichita, as we expand our dynamic team! We're seeking a passionate IT Support Specialist to empower our clients with seamless technical solutions. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth. Benefits include: Health insurance, 401K matching, flexible work hours, and ongoing training certifications.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS environments across 100+ endpoints
- Implement cybersecurity protocols and conduct vulnerability assessments
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Train users on system best practices and new technology rollouts
- Monitor system performance and proactively resolve bottlenecks
Qualifications
- Associate degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent demonstrable skills
- Proficiency in Active Directory, Office 365, and cloud services (Azure/GCP)
- Strong troubleshooting skills for Windows/macOS, networking, and VoIP systems
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent written/verbal communication and customer service abilities