Job Description
We are seeking a dynamic IT Support Specialist to join our rapidly growing team in Fresno, CA. This is an urgent hire for a company that values innovation and technical excellence. If you have a passion for solving complex technical problems and enjoy helping others succeed, we want to meet you.
As the first point of contact for our technical needs, you will ensure that our infrastructure runs smoothly, our users are happy, and our business operations remain uninterrupted. You will work in a modern environment with cutting-edge tools and a collaborative culture.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification reimbursement.
- State-of-the-art office located in downtown Fresno.
Don’t miss this chance to advance your career in IT support. Apply today to become part of the Apex Digital family.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support via phone, email, and ticketing systems for hardware and software issues.
- Network Management: Monitor network performance, troubleshoot connectivity problems, and ensure secure network operations.
- Hardware & Software Deployment: Manage the installation, configuration, and maintenance of desktops, laptops, and peripherals.
- Security Administration: Assist in implementing security protocols, patch management, and user access control (Active Directory).
- Documentation: Maintain accurate records of system configurations, incidents, and resolutions.
- Vendor Liaison: Coordinate with third-party vendors for hardware repairs and service contracts.
Qualifications
- Experience: 2+ years of experience in IT support, help desk, or a related technical field.
- Certifications: CompTIA A+ or Network+ certification is preferred.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, Office 365, and basic networking concepts.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills to interact with non-technical users effectively.
- Education: Associate degree or certificate in Computer Science, Information Technology, or equivalent experience.