Job Description
We are urgently hiring a detail-oriented and proactive IT Support Specialist to join our technology team in Tulsa, Oklahoma. In this role, you will serve as the critical link between our users and our technical infrastructure, ensuring seamless operations and rapid problem resolution. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you immediately.
Our company offers a collaborative culture, competitive benefits, and the opportunity to work with cutting-edge systems. Don't miss this chance to advance your career with a premier employer in Tulsa.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical assistance to employees via phone, email, and in-person, troubleshooting hardware, software, and network connectivity issues.
- Incident Management: Log and manage all help desk tickets in our CRM system, prioritizing tasks to ensure critical business operations are never interrupted.
- Hardware & Software Deployment: Configure and deploy new workstations, peripherals, and software applications for new hires and system refreshes.
- Network Maintenance: Assist in maintaining the local area network (LAN) and wireless infrastructure to ensure optimal performance and security.
- User Education: Conduct training sessions and create documentation to educate staff on best practices for cybersecurity and software usage.
- Asset Management: Maintain an accurate inventory of IT assets, including laptops, monitors, and peripherals, and manage the asset tagging and disposal process.
Qualifications
- Experience: Minimum of 2 years of professional IT support or Help Desk experience is required.
- Certifications: CompTIA A+ certification is preferred; Network+ or Microsoft Certified: Azure Fundamentals (AZ-900) are a plus.
- Technical Skills: Proficient in supporting Windows 10/11 and macOS environments. Experience with Active Directory, Microsoft Office 365, and remote desktop tools.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven track record of diagnosing and resolving technical issues efficiently.
- Availability: Must be willing to work occasional overtime or on-call rotations as required by business needs.