Job Description
Join our dynamic IT team in Raleigh's thriving tech hub! TechSolutions Inc. is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're ready to solve complex technical challenges and elevate user experiences, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud infrastructure (Azure/O365), and endpoint security systems
- Deploy and configure Windows/macOS workstations and mobile devices
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong scripting skills (PowerShell/Bash) and automation tools
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent problem-solving abilities and customer communication skills