Job Description
We are seeking a proactive IT Support Specialist to join our dynamic team in Omaha, NE. In this pivotal role, you will serve as the first point of contact for employees experiencing technical difficulties, ensuring business operations run smoothly through exceptional service and technical expertise.
At Omaha Tech Solutions, we pride ourselves on a culture of innovation and continuous learning. You will have the opportunity to work with cutting-edge technology and collaborate with a dedicated team of IT professionals.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to all employees.
- Troubleshoot and resolve hardware and software issues, including printers, workstations, and network connectivity.
- Manage and maintain the organization's IT asset inventory and ensure proper equipment allocation.
- Configure and set up new employee workstations, including installing operating systems and peripherals.
- Collaborate with the IT team to implement security patches, updates, and system upgrades.
- Document all technical issues, resolutions, and procedures in the helpdesk ticketing system (e.g., ServiceNow).
- Maintain a clean, organized, and secure IT environment.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 2+ years of experience in a help desk or IT support role.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.