Job Description
Welcome to Bayou IT Services, where innovation meets tradition in the heart of New Orleans. We are currently seeking a highly skilled and customer-centric IT Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, we want to hear from you.
In this role, you will serve as the primary point of contact for our employees' technology needs, ensuring seamless operations and minimal downtime. We offer a competitive benefits package, a collaborative culture, and the opportunity to work on cutting-edge projects.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools to end-users.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and deploy desktop environments using Windows and macOS.
- Assist in maintaining network infrastructure and security protocols.
- Perform regular system maintenance and perform software updates.
- Document technical incidents and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to implement new technologies and improve service delivery.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2-3 years of experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11, Active Directory, and Office 365.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical staff.