Job Description
Are you a problem-solver ready to thrive in the heart of the Twin Cities? Twin Cities Tech Solutions is looking for a Senior IT Support Specialist to join our award-winning team. We are a dynamic organization dedicated to leveraging technology to drive business success, and we need a tech-savvy professional to keep our infrastructure running smoothly.
In this role, you will be the face of our technical support, ensuring our employees have the tools they need to succeed. We offer a competitive salary, comprehensive benefits, and a culture that encourages professional development and innovation.
Responsibilities
- Tier 2/3 Support: Resolve complex hardware, software, and network issues efficiently using remote access tools and ticketing systems.
- Desktop & Device Management: Install, configure, and troubleshoot Windows and macOS environments, including peripherals and mobile devices.
- Network Administration: Assist in maintaining local area networks (LAN), wireless networks, and VPN connectivity.
- Security & Compliance: Enforce IT security policies, manage user access rights, and assist with patch management.
- Asset Tracking: Maintain accurate inventory records of all IT assets and manage the lifecycle of equipment.
- User Education: Conduct training sessions and create technical documentation to support end-user adoption.
Qualifications
- Experience: 3-5+ years of professional IT support or help desk experience.
- Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is highly preferred.
- Technical Proficiency: Deep knowledge of Windows 10/11, Active Directory, Microsoft Office 365, and basic networking (TCP/IP, DNS).
- Communication: Exceptional verbal and written communication skills with the ability to translate technical jargon for non-technical staff.
- Problem Solving: Strong analytical skills with a proven track record of troubleshooting complex technical issues.