Job Description
Join our award-winning IT team in Memphis and become the backbone of our organization's digital infrastructure! As an IT Support Specialist, you'll deliver cutting-edge technical solutions to a dynamic team of professionals while advancing your career in one of America's fastest-growing tech hubs. We offer competitive compensation, comprehensive benefits, and opportunities for certifications. Apply today to join a company that values innovation, collaboration, and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize critical system outages
- Deploy and configure Windows 10/11 workstations and mobile devices
- Implement cybersecurity best practices including endpoint protection protocols
- Document IT procedures and maintain accurate asset inventory
- Collaborate with vendors on system upgrades and maintenance
- Train employees on new technologies and security policies
Qualifications
- Associate's degree in IT or equivalent experience required
- 3+ years in desktop support/helpdesk environments
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency in Active Directory, Office 365, and Azure AD
- Experience with SCCM or Intune deployment
- Strong troubleshooting skills for Windows/Linux systems
- Excellent written/verbal communication abilities
- Ability to lift 50lbs for equipment installations