Job Description
We are seeking a highly skilled IT Support Specialist to join our dynamic team in Los Angeles. In this pivotal role, you will be the first line of defense for our employees' technical needs, ensuring seamless operation of our IT infrastructure. If you have a passion for technology and a knack for problem-solving, we want to hear from you.
As part of our growing tech department, you will handle a diverse range of tasks, from troubleshooting hardware issues to deploying new software solutions. We offer a hybrid work environment and a culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and prioritize incoming helpdesk tickets efficiently using Zendesk or ServiceNow.
- Configure and deploy new workstations, laptops, and mobile devices.
- Ensure data security, backup integrity, and compliance with company IT policies.
- Conduct regular system maintenance, updates, and patch management.
- Train end-users on new software applications and security best practices.
- Collaborate with the Network Engineering team to resolve complex infrastructure issues.
Qualifications
- CompTIA A+ Certification or equivalent technical degree is preferred.
- Minimum of 2-3 years of proven experience in IT Support or Helpdesk roles.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 Suite.
- Familiarity with Active Directory, DNS, DHCP, and basic networking concepts.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills to interact with non-technical staff.
- Ability to work independently and manage multiple priorities in a fast-paced environment.