Job Description
We are looking for a dynamic IT Support Specialist to join our elite technical team in Omaha, NE. We are hiring immediately for a hands-on role where you will be the backbone of our daily operations, ensuring our systems run smoothly and our employees are productive.
If you are a problem-solver who thrives in a fast-paced environment and wants to make an immediate impact, we want to meet you. You will be responsible for diagnosing and resolving hardware, software, and network issues, serving as the first line of defense for our internal technical support.
Why Join NebTech Systems?
- Immediate Start: This is a fill-it-now role with onboarding starting ASAP.
- Modern Tech Stack: Work with cutting-edge tools and cloud infrastructure.
- Growth Opportunities: Clear pathways to Senior Engineering and IT Management roles.
Don't let this opportunity pass you by. Apply today to become the face of our IT support team in the heart of Omaha.
Responsibilities
- Provide Tier 2 technical support to over 500 employees, resolving hardware and software issues via phone, email, and remote desktop tools.
- Manage and troubleshoot Active Directory, Office 365, and VPN access to ensure secure connectivity.
- Perform regular system maintenance, updates, and patch management to ensure system integrity and security.
- Onboard new hires by setting up workstations, configuring email, and educating users on best practices.
- Collaborate with the Network Engineering team to diagnose complex infrastructure issues and implement long-term solutions.
- Maintain accurate documentation of all support tickets, resolutions, and asset inventory in the CMDB.
Qualifications
- Experience: 2+ years of professional IT Support or Help Desk experience.
- Certifications: CompTIA A+ or Network+ certification is preferred.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a methodical approach to troubleshooting.
- Flexibility: Willingness to work occasional evenings or weekends during critical system maintenance windows.