Job Description
Join Our Dynamic Team as an IT Support Specialist
We are looking for a highly motivated IT Support Specialist to join our growing team immediately.
If you are passionate about technology, enjoy solving complex problems, and want to work in a fast-paced environment, we want to hear from you.
At Apex Digital Solutions, we believe in empowering our employees with the tools they need to succeed. You will be the first line of defense for our internal systems, ensuring our employees have uninterrupted access to the technology they need.
Responsibilities
- Troubleshoot and Resolve: Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access.
- Ticket Management: Log, prioritize, and manage incoming IT helpdesk tickets to ensure timely resolution and high customer satisfaction.
- System Maintenance: Perform routine system updates, patch management, and security scans to maintain optimal system health.
- Hardware Support: Assist with the deployment, configuration, and troubleshooting of laptops, printers, and peripherals.
- Remote Assistance: Utilize remote desktop tools to assist users off-site or from different locations.
Qualifications
- Experience: 1-3 years of proven experience in IT support, Help Desk, or a similar technical role.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Tools: Familiarity with remote access software (TeamViewer, AnyDesk) and ticketing systems (Zendesk, ServiceNow).
- Education: Associate degree in Computer Science or equivalent work experience preferred.