Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity in Mesa, AZ? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional technical support to our clients and fostering a culture of innovation and growth.
As an IT Support Specialist, you will be the first line of defense for our internal systems and a hero to our users. We offer a competitive salary, comprehensive benefits package, and the chance to work with cutting-edge technology.
Why Choose Us?
- Immediate Start: Don't wait weeks for a response; join us now.
- Competitive Pay: Earn between $22.00 and $30.00 per hour based on experience.
- Great Benefits: Health, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear career progression path for tech professionals.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for employees in a timely manner.
- Manage user accounts, permissions, and security settings within Active Directory.
- Install, configure, and maintain desktops, laptops, and mobile devices.
- Monitor system performance and perform regular backups to ensure data integrity.
- Respond to help desk tickets via phone, email, and in-person support.
- Collaborate with senior IT staff to implement new software deployments and updates.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- CompTIA A+ certification or equivalent technical experience is preferred.
- 1-2 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Microsoft Windows and Office 365 environments.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP) is a plus.
- Excellent verbal and written communication skills to interact with non-technical users.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.