Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance and maintain our digital infrastructure. This is a critical role supporting 200+ users across our downtown headquarters. You'll be the first point of contact for all technical issues, ensuring seamless operations while working with cutting-edge technology in a collaborative, fast-paced environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations, Office 365, and cloud applications
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document IT processes, asset inventory, and incident resolution in ServiceNow
- Collaborate with vendors for hardware procurement and software licensing
- Support cybersecurity initiatives including endpoint protection and access management
- Onboard new employees with device setup and account provisioning
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification (Network+ preferred)
- Proficiency in Active Directory, Office 365, and helpdesk tools (ServiceNow/Jira)
- Strong troubleshooting skills for hardware, software, and network connectivity
- Experience with Azure AD, VPNs, and endpoint security solutions
- Excellent communication skills and customer service mindset
- Ability to work flexible hours including occasional on-call rotation
- Valid driver's license and reliable transportation