Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a rare immediate hire opportunity to work with cutting-edge technologies while making a tangible impact. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the vibrant Big Easy.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 200+ endpoints
- Manage Active Directory, Microsoft 365, and cloud infrastructure (Azure/O365)
- Deploy and troubleshoot Windows 10/11, macOS, and mobile devices
- Document all IT processes using ServiceNow and maintain knowledge base articles
- Implement cybersecurity best practices including VPN configuration and endpoint protection
- Collaborate with vendors for hardware procurement and maintenance
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+/Network+ certification or equivalent demonstrable skills
- Proficiency in Windows OS, Microsoft 365, and basic networking concepts
- Strong troubleshooting skills with hardware, software, and connectivity issues
- Excellent customer service with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Ability to lift 30lbs and work flexible hours during system outages