Job Description
Are you a problem-solver who thrives in a fast-paced environment? Apex Digital Solutions is hiring immediately for a dedicated IT Support Specialist to join our Tucson, AZ team.
We are looking for a technical professional who can bridge the gap between complex technology and our end-users. In this role, you will ensure our internal systems run smoothly, allowing our employees to focus on what they do best. If you are ready to take your IT career to the next level, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person for hardware, software, and network issues.
- Manage user accounts, permissions, and security settings within Active Directory and Office 365.
- Diagnose and resolve technical problems related to hardware (laptops, printers, monitors) and software applications.
- Maintain accurate documentation of all incidents, tickets, and resolutions in the helpdesk system.
- Assist with the deployment, configuration, and maintenance of workstations and mobile devices.
- Monitor system performance and proactively address potential hardware failures or software conflicts.
- Collaborate with the IT Manager to implement best practices for IT security and asset management.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Proficient in troubleshooting Windows 10/11 and macOS operating systems.
- Strong knowledge of Active Directory, DNS, DHCP, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical issues to non-technical users.
- CompTIA A+ certification is preferred but not required.
- Ability to prioritize tasks and manage time effectively in a high-volume support environment.