Job Description
Join our dynamic IT team in El Paso, TX! We're seeking a highly motivated IT Support Specialist to join our growing organization immediately. This is your chance to make an impact in a fast-paced environment where your technical skills will be valued and your career growth prioritized.
At CyberSecure Solutions, we pride ourselves on fostering a collaborative culture that encourages innovation and professional development. As an IT Support Specialist, you'll be the backbone of our technical operations, ensuring seamless system functionality and exceptional user experiences. If you're passionate about technology and thrive in problem-solving roles, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 200+ users
- Deploy and manage Windows 10/11 workstations, Active Directory, and cloud services (O365)
- Implement cybersecurity protocols including endpoint protection and data encryption
- Document IT procedures and create knowledge base articles for team training
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system health using tools like SolarWinds and ManageEngine
- Conduct quarterly IT audits and compliance assessments
- Lead disaster recovery testing and business continuity planning
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Experience with Azure AD and Microsoft 365 administration
- Strong troubleshooting skills for hardware, software, and network issues
- Familiarity with cybersecurity best practices and threat mitigation
- Excellent communication skills with ability to train non-technical staff
- Valid Texas driver's license and reliable transportation