Job Description
Join our dynamic IT team in Philadelphia as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a technically savvy professional to deliver exceptional user support, maintain system integrity, and drive innovation across our organization. This is an immediate opportunity to make an impact in a fast-paced environment while advancing your career in technology.
Our ideal candidate thrives in problem-solving scenarios, possesses deep technical expertise, and excels in communicating complex concepts to non-technical users. Enjoy competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technologies in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and mobile devices
- Manage Active Directory, user accounts, and access permissions across organizational systems
- Monitor system health, perform preventative maintenance, and resolve security vulnerabilities
- Document technical procedures, create knowledge base articles, and maintain IT asset inventory
- Collaborate with cross-functional teams to implement technology upgrades and process improvements
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required (or equivalent experience)
- Proficiency in troubleshooting network issues, VPN connectivity, and cloud services (Microsoft 365, AWS)
- Strong knowledge of Active Directory, Group Policy, and endpoint management tools
- Excellent communication skills with proven ability to train non-technical users
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies preferred
- Ability to lift 30 lbs and work flexible hours including occasional on-call support