Job Description
Are you a tech-savvy problem solver looking for your next big opportunity? Apex IT Services is seeking a Level 2 IT Support Specialist to join our dynamic team in Louisville, KY.
We pride ourselves on delivering exceptional service to our clients, and we need a dedicated professional to ensure our internal systems run smoothly. If you have a passion for technology and a knack for helping people, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative and inclusive work environment.
Job Summary:
The IT Support Specialist will be responsible for providing high-level technical assistance and support for hardware, software, and network issues. You will act as a bridge between the user base and the technical infrastructure, ensuring minimal downtime and maximum productivity.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain Active Directory user accounts, security permissions, and group policies.
- Diagnose and resolve complex technical problems reported by end-users via Help Desk ticketing systems.
- Perform regular system maintenance, updates, patch management, and security scans.
- Collaborate with the IT team to implement new technologies and improve existing infrastructure.
- Document technical procedures and update the knowledge base to streamline support processes.
- Assist in the procurement and inventory management of IT assets.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2+ years of experience in IT Help Desk or Technical Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.