Job Description
Join our dynamic team as an IT Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize critical incidents
- Deploy and configure Windows/macOS systems and mobile devices
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware/software procurement
- Conduct cybersecurity awareness training for employees
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Azure AD, and Office 365
- Strong troubleshooting skills for VPN, printers, and cloud services
- Experience with ServiceNow or similar ticketing systems
- Excellent communication skills and customer service aptitude
- Ability to lift 30 lbs for hardware maintenance tasks