Job Description
Apex Data Systems is currently seeking a highly skilled and customer-focused IT Support Specialist to join our dynamic team in Fort Worth, Texas. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technology operations and exceptional user experiences.
We are looking for a proactive problem solver who thrives in a fast-paced environment and is passionate about keeping business-critical systems running smoothly. If you are ready to advance your career in a premium IT environment, apply today.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop to end-users, resolving hardware, software, and network issues efficiently.
- Manage and maintain the organization's computer hardware inventory, including laptops, desktops, printers, and peripherals.
- Configure and troubleshoot operating systems (Windows 10/11, macOS) and office productivity software.
- Administer and maintain the Active Directory environment, including user accounts, groups, and permissions.
- Document all incidents, resolutions, and technical procedures in the ticketing system to ensure knowledge base growth.
- Collaborate with network administrators to ensure local area network (LAN) and wide area network (WAN) connectivity is stable.
- Conduct regular hardware audits and software license compliance checks.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent work experience is required.
- Minimum of 3 years of professional IT support experience in a help desk or desktop support role.
- Strong knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Experience with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (ServiceNow, Jira, or similar).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- CompTIA A+ or Network+ certification is a strong plus.