Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. As a trainee, you'll receive hands-on training across networking, hardware troubleshooting, software management, and cybersecurity fundamentals. This role offers structured mentorship, career growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment.
At TechSolutions Inc., we value continuous learning and professional development. You'll gain exposure to enterprise systems, cloud services, and IT best practices while contributing to real-world projects. Our supportive culture encourages innovation and offers clear pathways to advancement into specialized IT roles.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users via phone, email, and remote support
- Install, configure, and maintain desktops, laptops, printers, and network equipment
- Document technical issues and resolutions using IT service management tools
- Assist with network administration tasks including VLAN configuration and firewall monitoring
- Provide user training on software applications and company IT policies
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Participate in cybersecurity awareness initiatives and security incident response
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred but not required
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional off-site support