Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our client's digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional technical support in Fort Worth's thriving business district. Enjoy competitive compensation, growth opportunities, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows, macOS, and Linux platforms
- Manage Active Directory, VPN configurations, and cloud integrations
- Implement security protocols and conduct vulnerability assessments
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Maintain inventory of IT assets and procurement processes
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware/software issues
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service abilities
- Valid Texas driver's license for occasional on-site visits