Job Description
Join our dynamic IT team as an IT Support Specialist in El Paso! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role combines hands-on troubleshooting with remote assistance, ensuring seamless IT operations across diverse environments. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want you on our team!
Responsibilities
Diagnose and resolve hardware/software issues across Windows/macOS environmentsManage helpdesk tickets with SLA compliance and first-call resolution focusDeploy and configure network infrastructure including routers, switches, and firewallsImplement cybersecurity best practices and conduct vulnerability assessmentsTrain end-users on new technologies and optimize system performanceDocument technical procedures and maintain asset inventory databases
Qualifications
2+ years of hands-on IT support experience in enterprise environmentsCompTIA A+/Network+ or equivalent technical certifications requiredProficiency in Active Directory, Office 365, and cloud platforms (Azure/GCP)Strong troubleshooting skills with Windows 10/11 and macOSExperience with helpdesk ticketing systems (ServiceNow/Jira)Excellent communication skills with bilingual (English/Spanish) preferred