Job Description
Join TechSolutions Inc., Detroit's premier IT innovator, as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support across 200+ endpoints in our downtown headquarters. Enjoy hybrid work, cutting-edge tools, and a collaborative culture that values your expertise. Grow your career with industry-leading certifications and mentorship from senior engineers.
Responsibilities
- Provide Tier 2/3 support for Windows/macOS systems, network infrastructure, and cloud services
- Manage Active Directory, Azure AD, and VPN configurations for secure remote access
- Deploy and troubleshoot hardware/software including printers, mobile devices, and VoIP systems
- Document IT processes and maintain up-to-date knowledge base articles
- Collaborate with cybersecurity team on incident response and vulnerability remediation
- Maintain 99.9% SLA through proactive monitoring and rapid issue resolution
Qualifications
- 3+ years enterprise IT support experience with Windows Server administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Expertise in SCCM/MEM deployment and endpoint management
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills with ability to train non-technical staff
- Valid driver's license for occasional on-site client visits