Job Description
Are you a results-driven IT Support Specialist looking to make a significant impact in a dynamic environment? NexGen Systems is seeking a talented professional to join our growing team in Dallas, TX. In this role, you will be the first point of contact for our clients, ensuring seamless technology operations and exceptional user experiences.
We offer a competitive salary, comprehensive benefits package, and a culture that values innovation and professional growth. If you are passionate about solving complex technical challenges and enjoy helping others succeed, we want to hear from you.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible hybrid work schedule.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 1 & Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain desktop computers, printers, and mobile devices.
- Manage and update asset inventory and software licensing records.
- Collaborate with senior IT staff to implement security patches and system upgrades.
- Troubleshoot Active Directory and user account access issues.
- Document all technical issues, resolutions, and procedures in the helpdesk ticketing system.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- CompTIA A+ Certification (or equivalent experience) is strongly preferred.
- Minimum of 2-3 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows 10/11, Office 365, and basic networking concepts.
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.