Job Description
We are looking for a dynamic and detail-oriented IT Support Specialist to join our growing team in Columbus, OH. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles to keep our business running smoothly, we want to hear from you. This is an immediate hire opportunity with a competitive benefits package.
As a key member of our IT team, you will serve as the primary point of contact for all technical support requests, ensuring our employees have the tools they need to succeed. We value proactive problem-solving and a customer-first mindset. Join us and become an integral part of our technology infrastructure!
Responsibilities
- Ticket Resolution: Manage and resolve incoming IT support tickets efficiently using our helpdesk software, ensuring a high customer satisfaction rating.
- Hardware & Software Deployment: Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Network Support: Assist in maintaining the local area network (LAN), Wi-Fi connectivity, and ensuring security protocols are followed.
- User Training: Conduct training sessions and provide documentation to help employees navigate new software and systems effectively.
- Security Compliance: Assist in enforcing company security policies, including password management and antivirus software updates.
- Vendor Coordination: Liaise with external vendors for server maintenance and hardware repairs as needed.
Qualifications
- Experience: 2+ years of professional experience in IT support or help desk roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficiency in Microsoft Windows and Office 365 suite.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with the ability to troubleshoot hardware and software issues independently.
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.