Job Description
Are you ready to accelerate your career? NexGen Tech Solutions is seeking a dynamic IT Support Specialist to join our rapidly growing team in Austin, TX. We are looking for a problem-solver who thrives in a fast-paced environment and is ready to hit the ground running immediately.
In this role, you will be the first point of contact for our internal employees, ensuring seamless technology operations. If you are passionate about technology and enjoy helping people, we want to hear from you.
Why Join Us?
- Competitive Salary ($55k - $75k)
- Immediate Start Available
- Modern Tech Stack & Hybrid Work Options
We are an equal opportunity employer dedicated to diversity and inclusion in the workplace.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage user accounts, permissions, and security protocols (Active Directory).
- Troubleshoot network connectivity, printers, and peripheral devices.
- Maintain accurate inventory records for IT assets.
- Assist in the deployment of new hardware and software updates.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- 1-3 years of experience in IT Support, Help Desk, or a related technical field.
- Familiarity with Microsoft Office 365, Windows 10/11, and macOS.
- Basic knowledge of networking concepts (TCP/IP, DNS) and VPNs.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a collaborative team.
- A+ or Network+ certification is a plus but not required.