Job Description
Are you a tech-savvy problem solver looking for the next step in your career? Join Altus Technologies as our new IT Support Specialist and help our team thrive in a dynamic, fast-paced environment. We are committed to fostering a culture of innovation and excellence, and we are looking for a dedicated professional to ensure our internal systems run seamlessly.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- A collaborative and inclusive company culture in the heart of Albuquerque.
We are seeking a highly motivated individual to handle a variety of technical tasks, from hardware troubleshooting to software deployment. If you are passionate about technology and enjoy helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users regarding hardware, software, and network issues.
- Manage and maintain the IT inventory, including laptops, printers, and mobile devices to ensure accurate records and availability.
- Configure and deploy workstations, ensuring all systems meet security standards and operational requirements.
- Troubleshoot network connectivity and security issues to minimize downtime and maintain productivity.
- Assist with user onboarding and offboarding processes, including setting up accounts and hardware provisioning.
- Maintain documentation of all IT procedures, incidents, and resolutions using our ticketing system.
Qualifications
- Experience: Minimum of 2 years of professional experience in IT support or a related field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN technologies.
- Soft Skills: Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Certifications: CompTIA A+ or Network+ certification is a plus but not required.