Job Description
Are you a tech enthusiast looking to make an impact in the heart of New Mexico? Apex Systems Group is seeking a skilled and proactive IT Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier technical solutions to our clients, and we need someone with a passion for problem-solving and a commitment to excellence.
In this role, you will be the frontline defender for our infrastructure, ensuring seamless operations for our users. You will work in a collaborative environment that values innovation, continuous learning, and professional growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A supportive, inclusive company culture.
Responsibilities
- Tier 2/3 Technical Support: Provide advanced troubleshooting and resolution for hardware, software, and network issues across the organization.
- Network Administration: Monitor and maintain local area networks (LAN) and wide area networks (WAN) to ensure optimal performance.
- Hardware Management: Install, configure, and maintain workstations, printers, and mobile devices for employees.
- System Updates: Apply patches, updates, and security fixes to operating systems and applications in a timely manner.
- User Assistance: Conduct training sessions and provide clear, concise guidance to non-technical staff on IT procedures.
- Incident Management: Log, track, and manage IT service requests and incidents using the ticketing system.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Soft Skills: Excellent verbal and written communication skills with a customer-centric approach.
- Experience: Minimum of 2-3 years of experience in IT support or a similar role.
- Adaptability: Ability to work independently and as part of a team in a fast-paced environment.