Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist in Oakland, CA! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls via Active Directory
- Install, configure, and maintain workstations, servers, and peripheral devices
- Document IT procedures, incidents, and solutions in service management systems
- Collaborate with cross-functional teams to implement security protocols
- Train users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of experience in IT support/help desk environments
- Proficiency in Windows OS, macOS, and network troubleshooting
- Strong knowledge of Active Directory, VPN, and cloud services (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks and work independently