Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Miami! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. This hybrid role combines in-office collaboration with remote flexibility, offering growth opportunities in a rapidly expanding tech hub. Enjoy competitive compensation, comprehensive benefits, and the chance to make an immediate impact on our organization's digital transformation journey.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, endpoint security, and cloud infrastructure
- Deploy and maintain Windows 10/11 and macOS environments
- Document IT processes and create user training materials
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and compliance protocols
- Support VoIP systems and video conferencing solutions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and PowerShell scripting
- Experience with ServiceNow or similar ITSM platforms
- Strong knowledge of cloud services (Azure/AWS) fundamentals
- Excellent troubleshooting skills with ability to diagnose complex issues
- Valid Florida driver's license for occasional on-site visits