Job Description
Join Nashville's premier tech firm as an IT Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing team. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Music City's thriving tech ecosystem. Work with cutting-edge technologies while making a tangible impact on daily operations.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees via phone, email, and in-person
- Deploy, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory, Office 365, and network infrastructure
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and data protection protocols
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ certifications or equivalent
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Active Directory and Azure AD administration skills
- Strong network fundamentals (TCP/IP, VPN, DNS)
- Excellent communication and problem-solving abilities
- Experience with Service Desk tools (Jira/ServiceNow)