Job Description
Join our innovative tech team in Boston as an IT Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical support to our dynamic workforce. You'll be the go-to expert for resolving hardware/software issues, maintaining system integrity, and enhancing user productivity. Enjoy competitive compensation, professional development opportunities, and a collaborative work environment in the heart of Boston's tech hub.
Responsibilities
- Provide Tier 2-3 technical support for desktop/laptop hardware, peripherals, and software applications
- Manage Active Directory accounts, permissions, and group policies
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Document technical procedures and maintain accurate asset inventory
- Collaborate with vendors for hardware/software procurement and maintenance
- Train employees on cybersecurity best practices and data protection protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS (10/11) and Microsoft 365 administration
- Strong understanding of TCP/IP networking and cloud services (AWS/Azure)
- Excellent troubleshooting skills with hardware and software issues
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and prioritize multiple tasks
- Bachelor's degree in Computer Science or related field preferred