Job Description
Join our dynamic IT team as an IT Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Philly's innovation district.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Mentor junior support staff and cross-functional teams
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows Server administration and Azure fundamentals
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with helpdesk systems (ServiceNow preferred)
- Excellent troubleshooting and customer service skills
- Ability to work flexible hours including occasional on-call duty