Job Description
Join our cutting-edge IT team in Colorado Springs! TechSolutions Colorado is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the go-to expert for resolving hardware/software issues, optimizing network performance, and ensuring seamless IT operations across diverse industries. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Colorado's thriving tech hub.
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues using remote management tools
- Deploy and manage cloud-based solutions including Microsoft 365 and Azure
- Implement cybersecurity best practices and conduct vulnerability assessments
- Document technical procedures and maintain accurate asset inventories
- Collaborate with cross-functional teams on system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and virtualization technologies
- Strong understanding of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks