Job Description
Join our dynamic IT team as an IT Support Specialist in Mesa, AZ! We're urgently seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This role offers competitive compensation, career advancement opportunities, and the chance to work with cutting-edge technologies in a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and mobile devices
- Manage Active Directory, O365, and cloud-based systems
- Diagnose and resolve system vulnerabilities and security incidents
- Document technical procedures and maintain knowledge base
- Collaborate with cross-functional teams to optimize IT infrastructure
Qualifications
- 3+ years of experience in IT support/help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and mobile platforms
- Strong understanding of networking principles and TCP/IP
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent troubleshooting and customer service skills
- Ability to work independently and manage multiple priorities