Job Description
Join our dynamic IT team in El Paso, TX as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth in a city known for its vibrant culture and affordable living. Immediate hire available for qualified candidates!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1-2 support for network connectivity, security protocols, and cloud services
- Manage Active Directory, user accounts, and system permissions
- Deploy and maintain endpoint security solutions (antivirus, firewalls)
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Conduct regular system audits and performance optimization
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP)
- Experience with Microsoft 365 and cloud services (Azure/O365)
- Strong customer service skills with ability to explain technical concepts
- Knowledge of cybersecurity best practices and compliance standards
- Valid Texas driver's license and ability to travel to client sites