Job Description
Join our dynamic team as an IT Support Specialist in Boston and become the backbone of our technical operations. We're seeking a passionate problem-solver to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. This is your chance to make an immediate impact in a collaborative, fast-paced environment where innovation thrives.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote support, phone, and in-person assistance
- Manage Active Directory accounts, permissions, and system configurations
- Deploy and maintain desktop/laptop imaging using SCCM and modern deployment tools
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and system improvements
- Monitor system health and proactively address potential security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency with Active Directory, Office 365, and endpoint management tools
- Strong troubleshooting skills for network connectivity issues and software conflicts
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills and ability to translate technical concepts
- Valid driver's license and reliable transportation for occasional on-site visits