Job Description
Join our dynamic IT team in sunny Miami! TechSolutions Inc. is seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. We value innovation and customer excellence above all.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across Windows and macOS environments
- Diagnose and resolve complex issues including VPN connectivity, cloud services (Azure/O365), and security protocols
- Deploy and maintain IT infrastructure including servers, workstations, and mobile devices
- Document technical processes and maintain updated knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong understanding of TCP/IP, DNS, DHCP, and firewall configurations
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent problem-solving skills with customer-first mindset
- Valid Florida driver's license and reliable transportation