Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our innovative tech ecosystem in the heart of San Francisco. We're seeking a tech-savvy problem-solver to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. If you thrive in dynamic environments and excel at translating complex tech concepts into actionable solutions, this role is your gateway to growth in the Bay Area's competitive tech landscape.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints including laptops, mobile devices, and printers
- Implement and manage Windows/macOS deployments using SCCM and Jamf Pro
- Support cloud infrastructure including Azure AD, Microsoft 365, and Cisco Meraki networking
- Execute endpoint security protocols including vulnerability scanning and patch management
- Develop and maintain technical documentation including SOPs and knowledge base articles
- Collaborate with cross-functional teams to deliver seamless IT onboarding/offboarding experiences
- Monitor ticket queues with ServiceNow to maintain SLA compliance and user satisfaction
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, Azure AD, and Microsoft 365 administration
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with endpoint management tools (SCCM, Intune, or Jamf Pro)
- Proficient in scripting with PowerShell or Python for automation
- Excellent communication skills with ability to translate technical concepts to non-technical stakeholders
- Bachelor's degree in Computer Science or related field preferred