Job Description
Join our award-winning IT team in Fort Worth as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This role offers hybrid work, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Our ideal candidate thrives in fast-paced settings and possesses a passion for solving complex technical challenges. You'll work with cutting-edge technologies while making a tangible impact on business operations.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and maintain system security
- Document technical procedures and maintain service desk tickets
- Train end-users on best practices and system utilization
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Excellent customer service and communication abilities
- Experience with ITIL service management frameworks
- Valid driver's license for occasional on-site visits