Job Description
Join our dynamic IT team in New Orleans and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. In this role, you'll troubleshoot complex systems, optimize network performance, and ensure seamless operations across our hybrid workforce. If you thrive in fast-paced environments and love solving puzzles, this is your chance to make a tangible impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Deploy and maintain Windows 10/11 workstations and cloud applications
- Document IT procedures and maintain comprehensive knowledge base
- Collaborate with vendors for hardware procurement and service-level agreements
- Support cybersecurity initiatives including patch management and threat detection
- Train staff on new technologies and digital best practices
Qualifications
- 3+ years of IT support experience with Windows infrastructure
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and cloud platforms (Azure/O365)
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent written and verbal communication abilities
- Experience with service desk tools (ServiceNow, Jira)
- Bachelor's degree in IT or related field preferred