Job Description
Join our dynamic IT team in Indianapolis as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud service integrations
- Deploy and maintain endpoint security solutions (antivirus, firewalls)
- Create and update technical documentation and SOPs
- Support network infrastructure (routers, switches, VPNs)
- Collaborate with vendors for hardware procurement and service contracts
- Maintain inventory management for IT assets
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in SCCM/Intune for endpoint management
- Strong knowledge of Microsoft 365 and Azure services
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs for equipment maintenance