Job Description
Join our award-winning IT team as a Specialist in the heart of Phoenix's tech corridor! At TechSolutions Inc., we empower businesses with cutting-edge technology solutions. We're seeking a passionate IT Support professional to deliver exceptional service to our diverse client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Mentor junior technicians and optimize support workflows
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of Microsoft 365 and cloud migration strategies
- Excellent problem-solving and customer communication skills
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks