Job Description
Join our dynamic IT team as an IT Support Specialist in Indianapolis! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This is your chance to make an immediate impact in a fast-paced environment where innovation meets reliability.
We offer comprehensive benefits, career advancement opportunities, and a collaborative workplace culture. If you're passionate about solving complex technical challenges and thrive in customer-facing roles, apply now to become an integral part of our technology ecosystem.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory, user accounts, and access permissions
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors to resolve escalated technical issues
- Implement security protocols and maintain system integrity
- Train end-users on software applications and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and diagnostic skills
- Customer service mindset with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Valid Indiana driver's license and reliable transportation