Job Description
Join our award-winning IT team at NexusTech Solutions, a leading provider of enterprise technology services in the Southwest. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our Las Vegas-based clients. This hybrid role combines on-site troubleshooting with remote support, offering a dynamic work environment with clear career advancement paths. Enjoy competitive compensation, comprehensive benefits, and opportunities to work with cutting-edge technologies in a collaborative culture that values innovation and professional growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 100+ endpoints
- Install, configure, and maintain Windows/macOS systems and peripheral devices
- Manage Active Directory, Office 365, and cloud-based security protocols
- Document technical procedures and maintain accurate asset inventory
- Collaborate with network engineers on complex infrastructure projects
- Deliver user training on security best practices and new software implementations
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical certification
- Proficiency in Active Directory, Office 365, and endpoint security tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to work independently while collaborating cross-functionally
- Valid driver's license for occasional client site visits